FIRST IN, INC. Is the authorized PIERCE fire truck and MEDTEC ambulance dealer in Arizona, New Mexico, El Paso - Texas and Clark County - Nevada. Since 1994 FIRST IN has been selling a complete line of the top brands of fire and rescue equipment...while servicing everything we sell. We offer new, overstock and used fire fighting equipment. Our Inventory covers a full range of equipment included protective clothing, breathing apparatus, hose, nozzles, valves and fittings, speciality tools, service kits and rescue equipment. Our Sales and Customer Service staff will strive to make every request our number one priority. Our main office and warehouse in Phoenix, AZ is 12,000 Sq Ft with branch offices in Albuquerque, NM (8,000 Sq Ft) and El Paso, TX. In April of 2008, we launched the grand opening of our online store to better serve the industries ordering compabilities. This will allow us to announce new products and discounted specials that will save our customers money on a variety of products. CONTACT US: First In, Inc. 21432 N. Central Ave Phoenix, AZ 85024 Toll-Free# 1-800-352-4266 Local ph# 623-780-8998 Fax# 623-780-9599 OFFICE HOURS: Monday - Friday, 8am - 5pm (Arizona Time) Closed for most nationally recognized holidays. info@firstin.org SHIPPING POLICY: Currently we ONLY ship to customers inside the United States. Sorry, we do not ship internationally. First In's primary carrier is the United Parcel Service (UPS). Currently using the following methods: Ground, Next Day Air, 2nd Day Air, and 3rd Day Select. UPS shipping charges are based on the product weight, number of containers, cost of insurance and distance from our warehouse in Phoenix, AZ. The rates we charge are based off current UPS Real-time Rates depending on your package destination zip code from our Phoenix warehouse (zip = 85024). Included in this rate are costs for packaging materials and supplies used to care for your packages. In general, all orders are processed and shipped within 1-3 business days. Shipments are based on "business days". Weekends and ship days are not counted as a business days. For example, if you pick 3rd Day Select on Thursday morning, your package will not arrive until the following Tuesday (Friday, Monday and Tuesday counted as the business days). Rule of thumb, the shipping method you select will be started from the date it actual shipped. The estimated freight charges for your order are available during the checkout process and before the final approval of your order. We apologize for any countries (zip codes) we do not currently ship to. In the meantime, feel free to contact us regarding your final destination zip code for further review and consideration. First In and UPS are not responsible for delays due to adverse weather conditions or other acts of God or natural disasters. On occasion, First In ships directly from the manufacturer if an item is out of stock. You will be informed of any delays. The manufacturer may chose a different courier then UPS. Your order may also be delayed if there is an issue with the credit card name and address security confirmation. Email confirmation of your tracking number is sent directly from UPS. The title of the Email is "Quantum View". Usually, this occurs in the evening. Your credit card will not be charged until the day the product ships, unless it is shipped directly from the manufacturer, in which case, it is charged when the manufacturer receives the order. RETURN POLICY: - February 2, 2004 - It is our goal to offer you the best customer service possible. To do this we have implemented some minor changes in our return and repair policy to serve you better. All products returned must be 100% complete and contain ALL original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. All refunds are subject to review. In general, we will issue store credit first or exchange for like product at the same price. Refunds are subject to a re-stock fee where applicable. Shipping charges on returned items are the customer's responsibility. Any package shipped to an incorrect address entered by the customer is subject to a rerouting fee, and must be approved by the customer while in transit. If you have purchased a wrong product, cannot use the product, is damaged upon receipt or it is not the correct product that you need, please contact our office at 800-352-4266 ASAP and within thirty (30) days of purchase. When you call, please ask for inside sales and be prepared to provide as much information as possible, such as when the order was placed, when the product was received, what the item was and what is not correct. After receiving your call we can fax or email to you a return authorization form that you will include in the package with the item being returned. If you ordered the wrong product or decided it is not what you want, you are responsible for paying the return shipping. In most cases vendors charge a restocking and handling charge and you will also be responsible for paying this. If the product was wrong on our part we will pay for all incurred costs. All returns must be received within Ten (10) business days of the issue of a return authorization. For your protection, we strongly recommend you fully insure your return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery. If you receive damaged merchandise, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for First In to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify us immediately to arrange for a carrier inspection and a pick up of damaged merchandise. REPAIR POLICY: If you have a product that needs to be repaired please contact our office at 800-352-4266. When you call, please ask for inside sales and be prepared to provide as much information as possible, such as when the product was purchased, our invoice number, serial number if applicable, what the item is and what is wrong. In return we will fax you a return authorization form that you will need to include in the package with the product being returned for repair. It is the same form we use for the return of a product. When we receive the product we will send it to the appropriate vendor to have it evaluated. If the repair is not covered under warranty by the vendor and there will be a repair charge, we will call you to let you know what the cost will be. Also, freight is not covered under any warranty repair and is the responsibility of the customer. If non-warranty repairs are not completed, most vendors charge for evaluation and you are responsible for this. All hazardous materials must be drained or removed from all return items. THIS RETURN/REPAIR POLICY WILL GO INTO EFFECT IMMEDIATELY AND WILL BE FULLY IMPLEMENTED BY April 1st 2004. DO NOT SEND ANY RETURNS OR REPAIRS TO OUR OFFICE WITHOUT CONTACTING US FIRST FOR A RETURN AUTHORIZATION FORM AS IT CAN DELAY YOUR REPAIR OR RETURN. OR IN SOME CASES SIMPLY BE DENIED. THANK-YOU!